IJ Windows & Doors Ltd.  

Warranty

Manufactured Windows

All merchandise manufactured by IJ Windows & Doors Ltd. is warranted for a period of ten (10) years, from the date of the original paid invoice, to the original homeowner, against defects in material and factory. After two (2) years, it is the responsibility of the purchaser to arrange the installation of replacement parts. The extent of this warranty is limited to the repair or replacement of defective parts only. We will not accept responsibility for repainting or refinishing made necessary by or due to warranty service. IJ Windows & Doors Ltd. shall not be liable for any loss damage or expense, including incidental or consequential damages, arising directly or indirectly from the use or repair of its products.


Insulated Glass

IJ Windows & Doors Ltd. warrants all insulated glass units in any IJ Windows & Doors Ltd., product against failure of the hermetic seal for a period of ten (10) years from the date of the original paid invoice. 


IJ Windows & Doors Ltd.’s obligations under this warranty shall be limited to replacement of insulated glass only or the insulating glass in sash. Any IJ Windows & Doors Ltd. insulated unit, which is defective under the terms of the warranty, will be replaced free of charge F.O.B. the IJ Windows & Doors Ltd., distribution centre closest to the place of installation.


Installation

  1. Windows and doors must be installed: Plumb, Level, Square, Shimmed.
  2. Confirm that the distances between the head and sill, as well as between the side jambs, are parallel and equal, to assure there is no bowing of materials.
  3. Ensure product is right side up and centered for equal clearance side to side.
  4. Wood and aluminum clad windows to be shimmed at the sill under load points. Vinyl windows to be set with continuous support.
  5. Level and square window from the outside.
  6. Ensure clearance between sash and frame are maintained on operating windows. Do not force frames out of alignment.
  7. Lightly pack insulation in the space between the frame and wall studs. Packing insulation excessively may distort the frame.
  8. Ensure weep holes, operating tracks and sills are clean and free from debris.
  9. Proper installation is recommended so as not to void warranty.
  10. Unfinished wood surfaces must be sealed within 7 days of installation.


Warranty Restrictions

This warranty does not apply to breakage of any kind, including cracks, shattering or breaks unless the product was delivered broken. All shipping damage must be reported within twenty-four (24) hours of receipt. This warranty does not apply to installations where loads applied to the unit exceed the structural performance rating to the unit without prior written approval of the design by IJ Windows & Doors Ltd. Localized application of heat which can cause excessive temperature differentials of the glass surface or edges, straining applied by movement of the building, or where adequate expansion or contraction of framing members has not been allowed for, are also specifically excluded. Any unit retrofitted with a solar control film adhered to any surface of the glass will be specifically excluded from this warranty. Wood components must be painted or stained immediately and entirely. Excess moisture or dryness caused by improper sealing of wood components will void this warranty. This warranty does not cover paint primer costs, finish costs, or wood rot. It is the responsibility of the purchaser to ensure a continuous seal between the glass and all wood components.


Venetian blinds installed less that 2” (5cm) from the glass may cause failure or cracks and may nullify the warranty. Also closed venetian blinds during cold conditions could cause ice build up on the windows. Therefore, it is recommended that you keep your blinds open during these times. Your window will not have ice build up if your humidity in your home is properly controlled.


Warranty commencement date should be as per the Homeowner Protection Act.